Plan with Confidence
At Estepona Dive Center, we take great pride in offering our customers unforgettable diving experiences, whether you’re diving locally, taking a course, or embarking on an exciting group adventure. We understand that life can be full of surprises, and sometimes, plans may need to be changed or adjusted. That’s why we’ve established a clear and fair refund and cancellation policy to ensure that any changes to your booking are handled as smoothly as possible. Our aim is to provide flexibility, while also ensuring that all our divers and guests are treated with fairness and respect.
Please read through our cancellation and refund guidelines below so you can plan your diving experience with confidence. We encourage you to reach out to us directly if you have any questions or require more details regarding your booking. Whether you need to modify your dive dates or request a refund, our team is here to assist you every step of the way.
Payments:
- All courses must be paid in full at the time of purchase.
- Payments can be made via our accepted methods, either in person or through our online booking system.
Dive Cancellation:
- If a dive is canceled by Estepona Dive Center due to adverse weather or sea conditions, clients will receive a full refund for the affected dive(s).
- We prioritize your safety and will make decisions regarding cancellations based on professional assessments of the conditions.
Non-Transferability:
- All courses, dives, and associated bookings are non-transferable. Bookings and course registrations are assigned to the individual and cannot be transferred to another person under any circumstances.
Client Responsibilities:
- Estepona Dive Center reserves the right to reschedule or cancel activities due to unforeseen circumstances, including weather, sea conditions, or instructor availability. In such cases, affected clients will be notified as soon as possible and offered either a refund or an alternative date.
No-Show Policy:
- No refunds will be given for no-shows or late arrivals that result in missed sessions. Please ensure you arrive on time and are prepared for your scheduled activities.
Client Responsibility:
- Customers are fully responsible for the care and condition of any rental equipment provided to them by Estepona Dive Center.
- In the event of loss, damage, or theft of equipment, the client is required to pay the full replacement cost of the item(s). A price list of replacement costs is available upon request.
Inspection of Equipment:
- Clients are encouraged to carefully inspect all rental equipment before use.
- If a client identifies any issue with the condition or functionality of the equipment, they must notify their instructor or guide immediately prior to the dive.
- Once equipment is accepted and the dive begins, it is assumed that the client has found it to be in proper working condition.
Fair Use Policy:
- Equipment must be used only for its intended purpose and in a manner that adheres to safe diving practices.
- Any misuse or negligence that results in damage will require the client to cover repair or replacement costs.
Payment for Damaged or Lost Items:
- Payment for damaged or lost equipment must be settled before the client leaves the dive center or as otherwise agreed with the management.
- Receipts for the replacement or repair will be provided upon request.
Agreement to Terms:
- By renting equipment from Estepona Dive Center, clients acknowledge that they have read, understood, and agree to this policy. If there are any questions or concerns, clients should discuss them with a member of our team prior to the rental.
Send Message
Drop us a line if you have any questions or want to book a dive!